Blizzard Offer Full Refund For Diablo III
Thanks to the pressure applied by the South Korean Fair Trade Commission, Blizzard appear to have been forced to offer a full refund for players under level 40 that have been affected by the infamous Error 37 issue. Error 37 is a very basic problem caused by Blizzard’s lack of preparation. The error came out thanks to a heavy surge in server traffic, causing Blizzard to take Battle.net offline while they attempted to fix the problem.
Sadly, the Diablo III full refund offer only applies to players in South Korea, and does not affect players playing from the US or the EU. The original information was released on the South Korean Battle.net forums and later translated by the Wall Street Journal. A large number of Korean players submitted a number of complaints after Blizzard did not fix the issue, prompting an investigation from the South Korean Fair Trade Commission.
South Korean Diablo III players that have been affected by Error 37 are being offered a full refund by Blizzard. Blizzard have also changed their policy in regards to refunds for new players. Players that purchase the game from now on will be able to apply for a refund as long as it’s within the 14 day period and they haven’t passed level 20.
I’m envious of the support that Korean gamers receive from the Fair Trade Commission, for many years now I have been complaining that anti-piracy methods are restricting the ability for PC gamers to get their moneys worth and I think it’s about time we had the same support offered to the Korean population.
What are your thoughts? Would you like to see more control over poor products in the US and Europe? Leave a comment below and let us know.